We understand how important your privacy is. This document clearly explains how winace99 collects, uses, stores, and protects your personal data as a player on our platform.
Updated: 1 January 2026Your privacy is not merely a legal obligation to us — it is part of a responsibility we take seriously every day.
All data transmitted between your device and winace99 servers is protected with industry-standard 256-bit SSL encryption. Your personal and financial information cannot be intercepted or compromised while in transit.
Your personal data is stored on servers protected by multi-layered firewalls and strict access controls. Only staff with specific authorisation may access player data for legitimate operational purposes.
Winace99 has never and will never sell your personal data to any third party for marketing purposes. Your data belongs to you — we only use it for the purposes you agreed to at registration.
We only collect data that is strictly necessary to manage your account and process your transactions. No excess data is collected — every piece of information we request has a clear and legitimate purpose.
In the event of any security incident involving your data, winace99 is committed to notifying affected players within 72 hours and taking immediate remedial action.
The winace99 Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). You have the right to access, correct, and request deletion of your personal data at any time.
This Privacy Policy applies to all users who access or use the winace99 platform, whether through the official website at winace99.pro or via the winace99 mobile app on Android or iOS devices. By registering an account or continuing to use our services, you agree to the collection and use of your personal data as described in this document.
This policy should be read together with Terms and Conditions and Responsible Gaming Policy winace99, which together form the entire agreement between you and our platform.
Winace99 collects two main categories of data from users of our platform:
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity Data | Full Name, IC No., Date of Birth | Account verification and KYC compliance |
| Contact Data | Email, Phone No., Address | Account communications and customer support |
| Financial Data | Bank Account No., eWallet | Deposit and withdrawal processing |
| Technical Data | IP Address, Device Type | Security and fraud detection |
| Game Data | Wagering History, Wins | Responsible gaming and audits |
Winace99 uses your personal data only for lawful and necessary purposes. The following is a complete list of the purposes for which your data is used:
Winace99 does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. However, we need to share certain data with the following parties in order to operate our services:
Financial information required to be shared with banks, payment gateways, and eWallet processors integrated with our platform to enable deposits and withdrawals. All our payment processing partners comply with PCI-DSS standards.
Basic account information is shared with game software providers integrated with winace99 solely for the purpose of operating games and ensuring fairness of outcomes.
Winace99 will disclose personal data when required by law, court order, or a legitimate request from authorities. We cannot refuse requests that are legally valid.
Cloud computing, cybersecurity, and technical infrastructure service providers that help us operate the platform may have limited access to data for technical purposes only, subject to strict confidentiality agreements.
Winace99 uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and analyse platform usage patterns. Cookies are small text files stored on your device.
Types of cookies we use:
You can manage cookie settings through your web browser settings. Disabling certain cookies may affect the functionality of some winace99 platform features.
Winace99 retains your personal data for as long as your account is active and for the required period after account closure to fulfil legal obligations. Generally:
Once the retention period expires and there is no ongoing legal requirement, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered.
As a winace99 user and a Malaysian citizen or resident, you have the following rights under the Personal Data Protection Act 2010 (PDPA) and our policy:
Request a copy of the personal data we hold about you at any time.
Request correction of inaccurate or incomplete data held in our records.
Request deletion of your data, subject to legal record-keeping obligations.
Object to the processing of your data for direct marketing purposes at any time.
Request your data in a structured, machine-readable format for portability.
Request restriction of your data processing under certain circumstances provided by law.
To exercise any of the rights above, please contact our customer support team via live chat in the app or website. We will process your request within 14 to 30 working days depending on the complexity of the request.
Winace99 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our key security measures include:
While we take all reasonable steps to protect your data, no security system is perfect. We encourage you to play your part by keeping your password and account information secure.
The winace99 platform may contain links to third-party websites or services such as game provider sites or payment processors. This Privacy Policy does not apply to those third-party websites or services.
Winace99 is not responsible for the privacy practices or content of any third-party websites or services. We encourage you to read the privacy policy of any third-party website you visit through links from our platform.
Winace99 services are strictly for individuals aged 21 and above. We do not knowingly collect personal data from minors. If we discover that personal data of an underage individual has been collected without adequate age verification, we will promptly take steps to delete that data and close the associated account.
Winace99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. When significant amendments are made, we will:
Continued use of the winace99 platform after any amendments take effect constitutes your acceptance of the revised Privacy Policy. If you do not agree with the amendments, you have the right to close your account before the effective date of the changes.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the winace99 Data Protection Officer (DPO) through the following channels:
You also have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you believe your personal data has not been handled in accordance with applicable law.